Privacy Policy
We take your privacy seriously and are committed to protecting your personal information while providing exceptional financial education services.
Last Updated: December 2024
Information We Collect
Personal Information
When you register for our business scaling programs or contact us through our platform, we collect information that you voluntarily provide. This includes your name, email address, phone number, business details, and professional background. We also gather information about your learning preferences and goals to customize your educational experience.
For our teaching programs, we may collect additional details about your expertise areas, availability, and teaching qualifications. Payment information is processed through secure third-party processors and we retain only necessary transaction records for our services.
Automatically Collected Data
Our website automatically collects certain technical information when you visit our platform. This includes your IP address, browser type, device information, operating system, and pages visited. We use cookies and similar technologies to enhance your browsing experience and analyze website performance.
- Session cookies that remember your preferences during your visit
- Analytics cookies that help us understand how visitors use our site
- Performance cookies that ensure our platform functions smoothly
- Marketing cookies that help us deliver relevant content
Learning and Engagement Data
To provide personalized learning experiences, we track your progress through our programs, quiz results, module completions, and engagement patterns. This data helps us identify areas where you might need additional support and allows us to continuously improve our educational content.
How We Use Your Information
Educational Services
Your personal information enables us to deliver tailored financial education that matches your business goals and learning style. We use your data to enroll you in appropriate programs, track your progress, provide personalized feedback, and connect you with suitable mentors or peer groups.
We analyze learning patterns across our platform to identify which teaching methods work best for different types of learners. This helps us refine our curriculum and develop new programs that better serve our community's needs.
Communication and Support
We use your contact information to send important updates about your programs, answer your questions, and provide technical support. Our communication includes program announcements, deadline reminders, and invitations to special events or new course offerings.
- Program enrollment confirmations and schedule updates
- Progress reports and achievement notifications
- Educational resources and supplementary materials
- Community events and networking opportunities
- Platform updates and new feature announcements
Platform Improvement
We continuously analyze user behavior and feedback to enhance our platform's functionality and user experience. This includes identifying popular content, understanding navigation patterns, and detecting technical issues that might affect your learning experience.
Important: We never sell your personal information to third parties. All data usage is strictly limited to improving our educational services and supporting your learning journey with Sylquivara.
Information Sharing and Disclosure
Service Providers
We work with carefully selected third-party service providers who help us deliver our educational programs. These include payment processors, email service providers, cloud hosting services, and analytics platforms. All service providers are contractually bound to protect your information and use it only for specified purposes.
Our hosting providers ensure your data is stored securely in certified data centers with appropriate backup and recovery systems. Email service providers help us communicate with you effectively while maintaining strict privacy standards.
Educational Partners
When relevant to your learning goals, we may share limited information with educational partners, guest instructors, or industry experts who contribute to our programs. This sharing is always done with your explicit consent and is limited to information necessary for delivering the educational service.
Legal Requirements
We may disclose your information when required by law, such as responding to court orders, legal processes, or government requests. We may also share information to protect our rights, prevent fraud, ensure platform security, or protect the safety of our users and the public.
- Compliance with Malaysian data protection regulations
- Response to valid legal requests from authorities
- Protection against fraudulent activities or security threats
- Enforcement of our terms of service and user agreements
Data Security and Protection
Technical Safeguards
We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our platform uses industry-standard encryption protocols, secure socket layer (SSL) technology, and regular security audits to maintain data integrity.
All sensitive data is encrypted both in transit and at rest. We use secure servers, firewalls, and intrusion detection systems to prevent unauthorized access to our systems. Regular security updates and patches are applied to maintain the highest level of protection.
Access Controls
Access to your personal information is strictly limited to authorized personnel who need it to provide our services. All team members undergo security training and are bound by confidentiality agreements. We use role-based access controls and regular access reviews to ensure appropriate data handling.
Data Backup and Recovery
We maintain secure backup systems to protect against data loss while ensuring these backups maintain the same security standards as our primary systems. Our disaster recovery procedures ensure continuity of service while protecting your information throughout the process.
While we implement strong security measures, no system is completely immune to security risks. We encourage you to use strong passwords, keep your login credentials confidential, and report any suspicious activity immediately.
Your Rights and Choices
Access and Correction
You have the right to access, review, and update your personal information at any time through your account dashboard. You can also request a copy of all personal data we hold about you. If you notice any inaccuracies in your information, you can correct them directly or contact our support team for assistance.
Data Portability
You can request to receive your personal data in a structured, commonly used format that allows you to transfer it to another service provider. This includes your learning progress, achievements, and profile information in a portable format.
Communication Preferences
You can control the types of communications you receive from us through your account settings. You can opt out of marketing emails while still receiving essential program communications, or adjust the frequency of updates to match your preferences.
- Update your personal information and preferences anytime
- Request deletion of your account and associated data
- Download your learning data and progress records
- Opt out of non-essential communications
- Request information about data processing activities
Account Deletion
You can request deletion of your account and associated personal data at any time. We will process deletion requests promptly, though some information may be retained for legal compliance or legitimate business purposes such as preventing fraud or maintaining educational records.
Data Retention and International Transfers
Retention Periods
We retain your personal information only as long as necessary to provide our services and fulfill the purposes outlined in this policy. Active user accounts and associated learning data are retained while your account remains active and for a reasonable period afterward to allow for account reactivation.
After account deletion, most personal information is removed within 30 days, though some data may be retained longer for legal compliance, dispute resolution, or fraud prevention. Educational records and achievements may be retained longer to provide transcripts or verify completed programs.
International Data Transfers
As a Malaysian-based platform, your data is primarily processed and stored within Malaysia. However, some of our service providers may process data in other countries with adequate data protection standards. All international transfers are conducted with appropriate safeguards to protect your privacy rights.
Children's Privacy
Our services are designed for business professionals and are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children, and if we become aware of such collection, we will take steps to delete the information promptly.
Policy Updates and Changes
We may update this privacy policy periodically to reflect changes in our practices, services, or legal requirements. When we make significant changes, we will notify you through email or prominent notices on our platform before the changes take effect.
Minor updates, such as clarifications or administrative changes, may be made without prior notice. We encourage you to review this policy regularly to stay informed about how we protect your information and your privacy rights.
Continued use of our services after policy updates constitutes acceptance of the revised terms. If you disagree with any changes, you can discontinue using our services or contact us to discuss your concerns.
Effective Date
This privacy policy is effective as of December 2024 and applies to all information collected through our platform and services.
Contact Us About Privacy
If you have questions about this privacy policy, want to exercise your privacy rights, or need assistance with your personal data, please don't hesitate to contact us. We're committed to addressing your privacy concerns promptly and thoroughly.
Address:
No. 247, Jalan Raja Permaisuri
Perak, 30250 Bainun, Perak, Malaysia
No. 247, Jalan Raja Permaisuri
Perak, 30250 Bainun, Perak, Malaysia
Phone: +6073596484
Email: [email protected]
Our privacy team typically responds to inquiries within 48 hours during business days. For urgent privacy matters, please indicate the urgency in your subject line to ensure prompt attention.